STORE POLICY
SHIPPING POLICY
Domestic Shipping
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We provide standard free shipping for domestic orders over $200 in the United States.
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Orders will arrive in 5-10 business days after they are shipped.
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All pre-orders will ship between 4-7 weeks.
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Make Out Session is not responsible for lost and/or stolen packages. For any lost/and or stolen packages, please contact the carrier directly to start a claim.
International Shipping
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We use USP for international shipping.
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We provide standard free shipping for international orders over $300.
International Customs Duties & Taxes
Please kindly note that customers are responsible for any charges that may be subject to a charge when an order is shipped internationally. If the items will not be collected or the duties and taxes are not paid for a certain period of time, the items will ship back to the original shipping address. There will be a 20% restocking fee.
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Please know that Make Out Session is not responsible for lost or stolen packages.
If you believe your package was lost or stolen, please refer to the tracking number provided and reach out to the shipping provider to open a claim.
Defective Items
Each item is protected by a dust free clear bag and inspected by our team prior to shipping. In rare occasions, if an item is received damaged or defective, please contact us immediately at hello@themakeoutsession.com with your order number.
DOMESTIC EXCHANGE POLICY
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Items purchased from Make Out Session are eligible for exchange within 10 days from the delivery date.
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Items that wish to be exchanged must not be worn, altered, or washed.
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Items must have all tags attached and returned in the condition received.
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How to Exchange your Items
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Please contact hello@themakeoutsession.com if you wish to exchange your items, prior to shipping them back.
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Please include your order number, the desired colors, and sizes in the email.
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A pre-paid shipping label will be emailed to you once the exchange request is approved.
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Please email us your the tracking number with your order number after you ship your items.
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Please allow us 5-7 business days to exchange your items.
DOMESTIC RETURN POLICY
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Items purchased from Make Out Session are eligible for return for a full refund within 7 days from the delivery date.
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Items cannot be returned after 10 days from the delivery date.
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Items must not be worn, altered, or washed.
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Items must have all tags attached and returned in the condition received.
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Items returned without the original tags may not qualify for a refund.
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Initial shipping and handling charges are not refundable.
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Make Out Session monitors account activity and reserve the right to refuse transactions, assess fees, and/or close accounts based on order or returns behavior.
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Final sale items may not be eligible for returns.
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Face masks, accessories under $50, and lingerie items, custom made, made-to-order items are not eligible for returns.
How to Return your Items
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Please contact hello@themakeoutsession.com with your order number if you wish to return your items, prior to shipping it back.
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A pre-paid shipping label will be emailed to you once the return request is approved.
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Please email us your the tracking number with your order number after you ship your items.
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Please allow us 5-7 business days to inspect and notify your return status.
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For approved return items, please allow us 7-14 business days to initiate a refund to either store credit or your original method of payment.
INTERNATIONAL EXCHANGES/RETURNS
We do not provide shipping labels for international exchanges or returns back to Make Out Session. International customers interested in an exchange or return will be responsible for the return shipping costs. Please contact hello@makeoutsession.com if you wish to make an exchange/return request.
Payment Methods
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Credit / Debit Cards
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PAYPAL